Procedures for concerns, complaints

We hope that your family’s experience with the Anoka-Hennepin School District is positive and meets the needs of your child(ren).
If you are unhappy, we invite you to express your concerns or complaints.

Through experience we have learned that the person best able to address a concern is generally the person closest to it. With that in mind, we suggest that you start at the top of the list below. If you are not satisfied, then move to the next step and so on.

Expressing a concern

• If you have a concern or complaint, please talk first with your child’s teacher or coach.
• If your child’s teacher or coach is not able to handle the issue, please contact the school principal.
• If the issue is not handled satisfactorily at the school, you may bring it to the school district by contacting the appropriate assistant superintendent:
  • Elementary school, Dr. Jinger Gustafson: Contact her administrative assistant at 763-506-1009.
  • Secondary, Dr. Annette Ziegler: Contact her administrative assistant at 763-506-1009.
• If you feel the assistant superintendent does not handle the issue satisfactorily, you may share your concern or complaint with the superintendent and School Board by contacting the administrative assistant to the superintendent and School Board. Fiorella Ball at 763-506-1002 or fiorella.ball@ahschools.us. She will notify the superintendent and the School Board.

Getting a response from the district

The superintendent or the appropriate assistant superintendent or other cabinet member will respond to you and copy the School Board. Some investigation or analysis may be needed for a complete response. You will be notified of the approximate time frame for getting a complete response.