It is important to make sure you download the correct app. There are many applications with similar names in the app stores and downloading the incorrect application will create confusion.  Look for this icon:

First, make sure you have selected the proper school district from the menu. Users can click on “Not your school” from the login screen to go back to a list of districts. Second, make sure you are using the district-assigned credentials as the items must match what the district has on file for you and your student.

Bus company staff can change the assigned bus number before or during a scheduled route. A substitute bus is likely being used for today’s route. For accurate tracking information to be transmitted, the actual bus being used must be attached to the route in the software.

This message will appear if My Stop is not able to acquire GPS location information for your student’s bus. There may be an issue with the GPS system, or the bus has been substituted with another bus that is not equipped with a GPS unit.

• If you see this message, the estimated time of arrival is based on the scheduled route and time set by District Student Transportation. It will not reflect the actual remaining travel time to your student’s bus stop. 

Your student’s route information may be in the process of being updated. Wait a minute for any updates to be completed. Then, if you still see this message and the current time is after your student’s scheduled pick-up or drop-off time, the bus may have passed your student’s stop.

• Please note: Bus drivers are instructed not to run more than 5 minutes ahead of schedule in the morning. If a driver arrives at a pick-up location more than 5 minutes ahead of schedule, they have been instructed to wait at the stop until enough time has passed so they are never more than 5 minutes early to a scheduled stop time.

Your student’s bus has not yet started its route or it has already completed its route. If you see this message, the estimated time of arrival listed is based on the scheduled route and time set by District Transportation. It will not reflect the actual remaining travel time to your child’s bus stop.

You will see this message if the bus has been diverted from its predefined course or if it is in an area where the GPS signal is weak.

This means that the designated bus has not started, or has already completed its defined route.

• Please note: In the event of unforeseen circumstances, alternate buses may be used and could affect the ability to provide real-time GPS tracking.

If you try to access My Stop too early, a variety of conflicting messages may appear. The reason for these messages is most likely because the bus is on its way to the beginning of its route and has not actually begun its scheduled route. You will also see this message if the student you are viewing is not being provided transportation by the District.

We are not able to route buses so that all children can board the bus on the door side. We recommend that children wait on the side of the street that they reside. The bus will stop traffic in all directions to accommodate students that need to cross the street to board the bus. 

Except to transport special education students, buses generally are not routed down cul-de-sacs because of the danger to small children and property caused by the bus turning around and / or backing up in a small area. 

With the large number of streets and bus stops in our school district, it is necessary for some students to walk on roads that have hills, curves and / or no sidewalks. 

The school district provides transportation for over 37,000 students to and from school each day. We are not able to position bus stops so that all parents are able to see the stop from their home. 

Generally, bus stops are centrally located for all students. Bus stops are not changed to accommodate one or more students because that may displace other students further from their home. Even though other students are not all riding the bus we must keep bus stops as they have been published. A central bus stop is necessary because other students may begin riding the bus or new families may move into the neighborhood. It is the responsibility of the parent to ensure that their child arrives safely at the bus stop. 

The higher frequency of stops can make the motoring public "impatient." This results in people driving around the bus which can cause greater safety concerns than the distance a student walks to the bus stop does. It also delays the bus by increasing the number of stops, making overall student ride time longer.

As noted above, bus stops are centrally located and at intersections. Therefore, it is the responsibility of the daycare provider to get the students to the bus stop.

In order to be consistent and fair in placement of bus stops, the school district is not able to establish stops based on personal circumstances.

Fill out the bus stop change request form.

It's impossible to locate a bus stop within sight of every home or child care provider. As a general policy, we locate bus stops at corner intersections where motorists expect that the bus will stop. For safety reasons, we avoid making house stops, mid-block stops and driving into cul-de-sacs. It's the responsibility of the parent/guardian or child care provider to ensure their student arrives and departs safely to/from the bus stop.

All students in child care, including non-transported students, are required to have an alternate stop transportation request form on file with the school district’s transportation department. This information is used to assign your student to their bus and bus stop. It's also used for notification in case of an emergency school closing and state reports. Students cannot be transported to or from child care sites that are located outside the attendance boundary of the school they attend.

• Fill out the online daycare/alternate address transportation request form.

Fill out the online shared custody transportation request form.

Fill out the online out-of-attendance area transportation request form.

The Anoka-Hennepin transportation department coordinates routes for thousands of students in cooperation with First Student, Kottkes and Northstar Bus Service. Knowing with increased accuracy who is planning to ride the bus to and from school leads to higher efficiency and effective use of district resources. 

The option to opt-out of transportation services is currently available for students enrolled in Anoka-Hennepin high schools, the Northwest Suburban Integration School District and private school students.

The transportation opt-out form can be completed online.

Find additional forms and information on the transportation document center.