• Printer Repairs

    A Tech Para or Secretary will need to contact Marco Technologies to schedule a repair. 

    1.   Marco Technologies Phone # 1.800.847.3098 – Option 1, 1

    2.    In order to schedule a repair and complete the Repair Service Ticket Request the following information will need to be
            available:

             - Make and model of the printer that is needing service & the Printer ID # from the sticker on the
               machine.

             - What sort of problems the printer is having.

             - A point of contact at the building or site and where the printer is located.

    4.    If you do not have an Blanket Purchase Order already created for these services for the school year please enter a  
           PO Request for the repair into Skyward.

    5.    Please make sure to provide the service technician with a copy of the Purchase Order at the time the repair is
           completed.  The technician will need the PO when creating a work order/invoice for the repair.

    6.    Once the work order or packing list has been received, please send it to Accounts Payable in the Purchasing
           Department.

             - If there are pricing discrepancies, you will be emailed the invoice copy for the printer repair, asking for you
               to review and reply to with approval of payment.
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    TO ENTER A PO REQUEST FOR A BLANKET PO FOR REPAIR SERVICES FOR THE SCHOOL YEAR PLEASE FOLLOW THESE STEPS:

    (Please follow these steps if you expect to have many repairs done throughout the year.  This will be a BLANKET Purchase Order.     Example: Printer repairs, piano/instrument repairs, etc.)

    1.    Enter the estimated annual cost of the repairs.  (If more money needs to be added to the PO as the school year goes
           on please contact the Purchasing Department)

    2.    In the Description Field please type the following information:

            "20##-20## BLANKET PO FOR ANNUAL PRINTER REPAIRS"

            “AUTHORIZED USER(S):_________”

            “VALID FROM 07/01/#### - 06/30/####”

    4.    Purchasing will email you the PO once it is processed.  You will need to provide the Repair Technician with a copy
           of the PO each time a service call is completed.